Terms and Conditions

Payments and reservations

The modes of payment are available at the checkout stage, being possible to pay with credit card, Paypal (debit card, credit card and bank transfer).

We do not book items before payment is received. We recommend that orders be paid as soon as possible. In case of one or more items sold out, the value of the items sold out will be refunded.

Price policy

All prices are in Euros and include VAT (where applicable) at the legal rate in force. Information on currencies other than the Euro is purely indicative. THE NAcloset reserves the right to change prices and specifications without prior notice.

The prices and conditions of the Online Store are valid only for purchases made online, and do not apply to other sales made outside the same. Pictures and images of the Online Store may not reflect its original size, illustrating the parts model.


Orders are placed online atcloset. Com.
In order to complete your order successfully, certain personal data such as your e-mail address, name, address and telephone number will be required.
When making an online purchase, the Client declares to accept the general conditions of sale, the prices and the description of the products contemplated in this transaction. In the absence of product availability, the NAcloset undertakes to inform the Client and to reimburse it in the amount paid within 10 (ten) days from the date of knowledge of that unavailability.

O NAcloset You are obliged to deliver the product in perfect condition to the address indicated by the Buyer / Customer, simply by providing their address on the order form.

The Buyer assumes all risks of deterioration, damage and / or loss of the products from the moment they have been made available to them at the time of delivery.

Wrong address disclaimer

A NAcloset is not responsible for non-delivery of products, when the data entered in the form by the Buyer are not correct or have been omitted. In cases of return by incorrect or incomplete address the NAcloset You will not be able to refund or resubmit products.

Order Notifications

After placing an order the customer will receive proof of the same via E-mail. You may also receive the same notification by other means as the digital communication systems implemented in the system.

If the customer includes your mobile phone number, you can also receive SMS notifications about your order, namely the tracking number.

Tracking number tracking is typically updated after 48 to 72 hours, depending on carrier information systems. Upon receipt of this number, the Purchaser must wait for such period before checking the situation or contacting the Seller.

Delivery times

The average delivery times depend on the transportation option chosen at checkout, the customer's location and where we have the goods stored. Whenever possible NAcloset Free Standard Delivery is available on average and may vary from 10 to 35 business days. If the customer can opt for an express delivery (eg SEUR, TNT, DHL, etc.) the average lead time is indicated at checkout and varies from 48 hours to 9 business days after order processing.

Given the variation in express delivery prices, depending on the quantity of products ordered, the geographical location of the shipment and destination, we recommend a previous contact for price confirmation.

Products can be shipped from a central warehouse in Spain or from warehouses in Asia, UK, USA and Angola depending on products and stocks. There may be extra fees payable under the law of the country in force which fall on the buyer.

Upon receipt of your order, we carry out Quality Control checks to ensure product quality prior to shipment. The processing time varies depending on the specific product with the average processing time from 1 to 3 days.

In exceptional cases of stock NAcloset will immediately contact the customer to find alternative or return the payment made.

A NAcloset is not responsible for any delays in deliveries due to the activity of the carriers.

Lost Packages

A NAcloset is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered to your address and you did not receive it, please inform your carrier.


In addition to online promotions, the NAcloset you can assign specific promotional conditions to your customers via promotional codes to use on specific orders.

Website Registration

Client registration on website when available is optional and therefore no registration is required to place orders.

Cancellation of Orders by Customer

The customer can cancel orders online since the process of sending the products has not yet started, typically started in 1 on a business day after receiving the same.


Any complaints about the product received due to defect or inaccuracy must be made within a maximum of 3 days to the Email address @, and after this deadline the NAcloset can not guarantee resolution. THE NAcloset it will review your request and respond within 7 on average business days. Products related to hygiene can not under any circumstances be returned.

In the event of a product defect, this communication must include photographs and videos of the product and packaging received. Photographs must include:

-Photograph of the outer packaging
- Open box photography
-Photograph of the label applied by the carrier
-Photographs of damage / product

Return shipping costs are borne by the Purchaser and shipped to Spain or Luanda depending on the product in question. It is a necessary condition that the products are new, complete and in their original packaging.refunding the amount paid for the product or offering a credit within a maximum period of 30 days. If the buyer has breached the packaging, the seller may accept its return in cases where it has not been damaged, damaged, damaged, tampered with or otherwise prevented from being marketed under normal market conditions, in which case the return will be rejected by Seller. The return of incomplete products, damaged or used by the Customer even without any anomalies, will not be accepted.

Due to the nature of some of our products, we cannot accept returns, exchanges or offer refunds for any handcrafted items.

14 days after delivery, it is not possible to return a product, whatever the cause.


Customers younger than 18 years of age must order on behalf of one of the parents as long as authorized by the same.

Right not to accept order or cancellation of purchase

A NAcloset reserves the right to cancel any order, exempt from liability for any damages or costs, including but not limited to the following situations:

  • If the product is no longer available (payments will be returned).
  • If delivery of the products is not possible at the address provided.
  • If there is any incorrectness or suspicion of fraud.
  • If the billing information is not correct or verifiable.
  • If we have indications that the consumer is not an end consumer.
  • If we detect that the price indicated on the site is wrong.

Changes to Terms and Conditions

A NAcloset you may change the Terms and Conditions whenever you deem necessary reflecting Customer feedback, legislative changes, among others.