Shipping Policy

COVID-19

Due to the changes resulting from COVID19 and its impact on transportation services, the NAcloset reports:

1. Free Shipping Shipments are temporarily suspended to Brazil and Angola, so this type of order is not accepted for them.
2. "Free Shipping" shipments have a temporary shipping fee to some countries.
3. For some countries due to DHL's unavailability, NAcloset uses UPS or TNT at a higher cost. This is the case with products such as Perfumes, Mobile Phones and products with batteries.
4. "Free DHL" products have a temporary fee for some countries.

A NAcloset sends the products to the address registered at Checkout by the customer. Special cases of online ordering and collection in a physical store, must be previously agreed between the NAcloset and the Customer.

Average delivery times

A NAcloset offers a wide range of articles, some of which can be sent free of charge and others require payment for Express shipping.

Express delivery times vary depending on the carrier the Customer chooses at checkout, in cases where such a choice is presented.

In cases where the customer places an order containing both products with availability of Express shipping and Free shipping, only the carriers and Express costs will be visible at checkout. In these situations the Customer will receive at least two packages separately and with different delivery times.

Average Express Delivery Times:

  • Delivery in 24/48 hours with delivery in 2 to 5 business days (EuroPan).
  • Shipping in 24/72 hours with delivery in 3 to 10 working days (Other countries)

Average DHL Free Delivery Times:

  • Shipping in 24/72 hours with DHL delivery in 4 to 10 business days.

    Average Free Delivery Times:

    • United Kingdom: 6 to 10 business days.
    • United States: 7 to 20 business days (5 to 8 business days Express).
    • Canada, Australia: 15 to 25 business days (7 to 9 business days Express).
    • Other countries: 15 to 30 business days.
    • Consider 2 to 7 business days of product processing time.

      Transportation costs

      The transportation costs indicated in the checkout are estimates of value in general correct. In situations where, due to quantities, types of products and delivery locations, there may be some deviation, the NAcloset will immediately contact the customer for any adjustments that may be necessary.

      Deliveries

      The average delivery times depend on the transportation option chosen at checkout, the customer's location and where we have the goods stored. Whenever possible NAcloset offers free deliveries in standard model, which on average can vary between 10 to 30 working days. If the customer can opt for express delivery (eg SEUR, GLS, TNT, DHL, etc.) the average period varies between 48 hours to 7 working days after processing the order.

      Given the variation in express delivery prices, depending on the quantity of products ordered, the geographical location of the shipment and destination, we recommend a previous contact forcloset.info @ gmail.com for confirmation of prices, especially for orders of large volume, large weight or large number of products.

      Products can be shipped from a central warehouse located in Spain or from warehouses in Asia, UK, USA and Angola depending on the products and stocks. There may be extra customs fees payable, according to the legislation of the country in force, which fall on the buyer.

      Upon receipt of your order, we perform Quality Control checks to ensure product quality before shipping. Processing time varies depending on the specific product with an average processing time of 1 to 5 business days.

      In exceptional cases of stock NAcloset will immediately contact the customer to find alternative or return the payment made.

      A NAcloset is not responsible for any delays in deliveries due to the activity of the carriers.

      Lost or Unclaimed Packages

      A NAcloset is not responsible for lost, stolen or unclaimed packages. If your tracking information indicates that your package was delivered to your address and you have not received it, please inform your carrier. If the carrier or postal services did not contact you to make a delivery despite the order having arrived at the destination, you should contact the respective entity.

      Notifications

      After placing an order the customer will receive proof of the same via E-mail. You can also receive the same notification via SMS (if you choose to request the same at checkout) as well as other digital communication channels implemented in the system.

      If the customer includes your mobile phone number, you can also receive SMS notifications about your order, namely the tracking number.

      Tracking number tracking is typically updated after 24 to 72 hours, depending on carrier information systems. Upon receipt of this number, the Purchaser must wait for such period before checking the situation or contacting the Seller.

      How do I track my order?

      All customers can access all details of online delivery at any time from their phone or computer. From your order page you can also click on the tracking number to get all the information that is available.

      The information provided depends on whether your order is “Free Shipping” or Express according to the following examples.

      • Free Shipping Order:

      In these orders, the carriers do not provide the delivery date, so you must take the delivery time shown on the page of each product ordered and the processing date. The processing date corresponds to the date on which you received the tracking number. You will see something like this:

      • Express Order:

      In these orders, some carriers provide the estimated delivery date, which you can consult online on their order page. You will see something like this:

      Shipping Company

      In cases where the customer has several delivery options at checkout, he must choose the preferred one. In some special cases the NAcloset reserves the right to change the option taken by the customer when, for example, it is found that the chosen carrier is temporarily unavailable, or does not support the sending of some classes of products to the desired address.

      Incorrect Liability Disclaimer

      A NAcloset is not responsible for non-delivery of products, when the data entered in the form by the Buyer are not correct or have been omitted. In cases of return by incorrect, incomplete address or lack of pick-up at NAcloset You will not be able to refund or resubmit products.

      Força Maior

      A NAcloset is not responsible for non-delivery of products, in situations of force majeure namely but not limited to situations of calamities, wars, epidemics and pandemics, natural disasters.

      In cases where for reasons of force majeure it is not possible to meet a delivery deadline, the temporary suspension of that same deadline occurs.